Service Agreement
Airport Reservations
When a customer requests transportation, including but not limited to
airport arrival or departure, city to city transportation, city tour
service or point to point service, reservations are not official unless
confirmed by customer 1 to 24 hours prior to pick up.
Customers making reservations should base departure time on normal
driving conditions. Customers may be subject to an earlier pick-up due
to inclement weather.
Airport
Departure
Pick-up may take place from any location going to the airport of your
choice. Drivers are only permitted to handle luggage to and/or from
public places. Customers more than 10 minutes late will be subjected to
an immediate cancellation or extra charge. Customers may be subject to
an earlier pick-up due to inclement weather conditions. Airport
Transportation and/or customer reserve the right to cancel a
reservation. Customers will be notified a minimum of an hour in advance
of an early pick-up. If the customer chooses to cancel a
prepaid order he/she will receive a full refund.
Airport
Arrival
When requesting transportation from any airport to a specific drop off
location, the person(s) using this service must provide the following
information at time of reservation: arrival time, name of airline,
flight number, departure city, passengers first and last name, phone
number and number of persons in party. Once flight has landed, customer
has one hour to contact your local provider at our toll free number of
1-800-655-5811. Transportation will arrive within 15 minutes.
Customers that do not call once the plane has landed will be considered
a no show and will be charged the full amount of the reservation.
Late
Orders
After the reservation has been scheduled and confirmed, customer will
be expected to keep the agreement. If however, customer cannot make
scheduled arrangement, but would still like transportation, there will
be an additional charge of $5.00 per 10 minutes after scheduled
departure time. If the customer is not at fault for late departures,
there will either be no charge, or an additional fee of no more than
$35.00.
Cancellations/No
Shows
When picking up customers from any location going to the airport of
choice, customers more than 10 minutes late will be subjected to an
immediate cancellation or extra charge All cancellations should be made
at least one hour prior to a scheduled airport departure or arrival or
any other service being used. There will be no charge to customers
cancelling one hour prior to cancellation. Cancellations are only
considered valid if communicated by email and/or customer�s voice
recorded communication at (216) 321-3000 or 1-800-655-5811.
Should collections be necessary customer will be invoiced and
responsible for the full amount of the fare and any associated fees
involved in the collection of the debt.
Credit
Card Holders
Airport Transportation happily accepts all major credit cards. When
using this service, customer must make the reservation online and print
the receipt with the Paypal insignia available to give to the
driver. All credits, refunds and discrepancies must first be
made to Airport Transportation, LLC by email request with an
explanation of each incident prior to contacting the credit card and/or
bank issuer. If not, the customer is subjected to a $15.00 processing
fee.
Lost/Damaged
Items
Airport Transportation, LLC and its affiliates are not responsible for
items that are lost, damaged or left in vehicles. Airport
will assist in the handling of luggage however drivers will not be
responsible for any damage to luggage while being placed in or outside
of the vehicle.
Vehicle
Damage/Cleaning
Customer will be responsible for any physical damage to the vehicle and
unnecessary cleaning caused by the customer. Should collection become
necessary customer will pay for all fees and associated costs.
Privacy
Statement
Any and all information provided to Airport Transportation, LLC,
Airport shuttle.us or any information given to those affiliated
with Airport Transportation, is for the sole purpose of reservation for
transportation to or from destination of customer�s choice.
To
Our Valued Customers
While Airport Transportation Service, LLC will make every attempt to
fill orders as agreed, we make no guarantees. We will however, make
every possible attempt to satisfy the customer or make reasonable
resolutions whenever possible. To receive the full benefits of the
agreement that Airport Transportation offers, such as state requirement
of Livery Insurance and a flat rate service, please contact the
following numbers for service or additional information: 216-321-3000
or 1-800-655-5811. Airport Transportation will not be held responsible
for any services rendered to those who do not call us directly at the
numbers given above.
